Terms, Conditions & Privacy Policy

Please read these Terms and Conditions carefully before using the Bharath Autosolutions platform. By registering or participating in any auction, you agree to be bound by these terms.

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the Bharath Autosolutions platform, website, mobile applications, and services (collectively, the "Platform") operated by Bharath Autosolutions Private Limited ("Company," "we," "us," or "our"), registered at No. 12, Anna Salai, Nandanam, Chennai – 600035, Tamil Nadu, India.

By accessing the Platform, creating an account, placing a bid, or purchasing a vehicle, you agree to be bound by these Terms and all applicable laws and regulations of India. If you do not agree with any part of these Terms, you must not use our Platform.

2. Eligibility

To participate in auctions on our Platform, you must:

Be at least 18 years of age or the age of majority in your jurisdiction.
Be a citizen or legal resident of India with a valid Aadhaar card, PAN card, or other government-issued identity proof.
Possess a valid driving licence if purchasing a vehicle for personal use (registered dealers may be exempt with valid GST registration).
Not be barred or suspended from the Platform for prior violations of these Terms.
Have the legal capacity to enter into binding contracts under the Indian Contract Act, 1872.

Bharath Autosolutions reserves the right to verify eligibility at any time and to refuse service to anyone who does not meet these criteria.

3. Registration & Account

3.1 Account Creation

To bid on vehicles, you must create an account on our Platform. You agree to provide accurate, current, and complete information during registration and to keep this information updated at all times.

3.2 KYC Verification

All registered bidders are required to complete Know Your Customer (KYC) verification before placing any bids. KYC documents may include Aadhaar card, PAN card, bank account details, and a selfie for identity verification. KYC is mandatory as per RBI and Government of India guidelines.

3.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials. Any activity conducted through your account is your responsibility. Please notify us immediately at +91 99458 34143 if you suspect unauthorised access.

4. Auction Rules

All auctions on Bharath Autosolutions are conducted under strict rules to ensure fairness and transparency:

Each auction has a defined start time, end time, and reserve price (if applicable).
Vehicles are listed "as-is" unless specifically stated with warranty coverage.
All vehicles listed on our Platform have undergone a 120-point inspection. Inspection reports are available to registered bidders prior to the auction.
The highest bid at auction close is deemed the winning bid, subject to any reserve price conditions.
Bharath Autosolutions reserves the right to withdraw any vehicle from auction at any time before the hammer falls, without liability.
All bids placed are legally binding commitments to purchase the vehicle at the stated price.
Auction results are final and binding once declared. No appeals will be entertained after 24 hours of the result.

5. Bidding Process

5.1 Bid Increments

Minimum bid increments are set by the Platform and vary by vehicle value. These increments are clearly displayed on each auction listing. Bids below the minimum increment will be automatically rejected.

5.2 Auto-Bid

Registered bidders may set an auto-bid (proxy bid) limit. The Platform will automatically place bids on your behalf up to your set maximum, in the minimum increment amounts necessary to maintain your winning position.

5.3 Winning Bid

Upon winning an auction, the bidder will receive an electronic Auction Winner Certificate via registered email and SMS. This certificate constitutes a binding purchase agreement. Failure to complete the purchase may result in permanent account suspension and forfeiture of any deposited Earnest Money Deposit (EMD).

5.4 Bid Retraction

Bids, once placed, cannot be retracted. All bids are final and binding. In exceptional circumstances (such as proven technical errors), bid retraction requests may be submitted to our grievance officer within 30 minutes of placement, subject to approval at our sole discretion.

6. Payment Terms

6.1 Earnest Money Deposit (EMD)

Certain auctions require a refundable EMD to be deposited before participating. The EMD amount is specified in the auction listing. EMD is refunded to non-winning bidders within 5 business days after auction close. Winning bidders' EMDs are adjusted against the final purchase amount.

6.2 Full Payment

Winning bidders must complete full payment within 48 hours of receiving the Winner Certificate. Acceptable payment methods include NEFT/RTGS bank transfer, demand draft, and approved online payment gateways. Cash payments above ₹2,00,000 are not accepted per Income Tax Act provisions.

6.3 Platform Fee

A non-refundable platform auction fee (Buyer's Premium) of up to 2% of the winning bid amount (plus applicable GST at 18%) is charged to winning bidders. This fee is disclosed clearly in each auction listing before bidding commences.

6.4 Default on Payment

Failure to complete payment within the stipulated time will result in: forfeiture of EMD (if applicable), cancellation of the auction win, permanent account suspension, and potential legal action to recover losses incurred by the Company.

All payments must be made directly to Bharath Autosolutions's official bank accounts. Never transfer funds to any individual claiming to represent us. Report suspicious requests immediately.

7. Vehicle Condition & Inspection

All vehicles listed on Bharath Autosolutions undergo a certified 120-point physical inspection by our qualified technicians. Inspection reports cover:

Engine and transmission condition and performance metrics
Body and paint condition, including accident history and structural integrity
Interior condition — upholstery, electronics, and comfort systems
Electrical systems including battery, alternator, and lighting
Tyres, brakes, suspension, and steering
RC, insurance, road tax, and legal document verification
Odometer authenticity check

While we strive for accuracy, Bharath Autosolutions does not guarantee the completeness of inspection reports. Buyers are strongly encouraged to inspect vehicles personally at our designated yard in Chennai before bidding. We recommend a pre-bid physical inspection for all high-value purchases above ₹10 Lakhs.

Bharath Autosolutions is not responsible for undisclosed defects that could not have been reasonably discovered during our standard 120-point inspection process. All sales are final after the transfer of ownership is completed.

8. RTO Transfer & Documentation

Bharath Autosolutions facilitates the RTO transfer of winning vehicles at our Chennai centre. Our documentation team will coordinate the transfer of ownership (Form 29 & Form 30 under the Motor Vehicles Act, 1988) within 72 hours of full payment receipt. The buyer is responsible for:

Applicable RTO transfer charges and road tax in the buyer's state
Any outstanding traffic challans or pending dues on the vehicle
Insurance renewal post-transfer

9. Limitation of Liability

To the maximum extent permitted by applicable Indian law, Bharath Autosolutions and its officers, employees, agents, and affiliates shall not be liable for:

Any indirect, incidental, special, consequential, or punitive damages arising from use of the Platform.
Loss of profits, data, goodwill, or business opportunities.
Any damage to or loss of a vehicle after delivery to the winning bidder.
Any disputes between buyers and sellers not directly caused by our gross negligence.
Service interruptions due to technical failures, maintenance, or force majeure events.

Our total aggregate liability shall not exceed the amount of the Buyer's Premium paid by you in the specific transaction giving rise to the claim.

10. Prohibited Activities

The following activities are strictly prohibited on our Platform:

Placing shill bids (fake bids to artificially inflate prices) or colluding with other bidders or sellers.
Creating multiple accounts to circumvent bidding limits or suspensions.
Submitting false or fraudulent KYC documents.
Using automated bots or scripts to place bids (except our own auto-bid feature).
Attempting to access other users' accounts or our backend systems without authorisation.
Harassing, threatening, or defaming other users, staff, or the Company through any medium.
Any conduct that violates applicable Indian law, including the IPC, IT Act 2000, FEMA regulations, or Prevention of Money Laundering Act.

Violations will result in immediate account termination, forfeiture of all deposited amounts, and may result in criminal prosecution under applicable Indian law.

11. Termination

Bharath Autosolutions reserves the right to terminate or suspend your account at any time, with or without notice, for violations of these Terms, fraudulent activity, or any conduct deemed harmful to other users or the Platform. Upon termination, all pending bids placed by you will be cancelled and you will be barred from future participation. Termination does not relieve you of obligations arising from bids placed prior to termination.

12. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from or in connection with these Terms shall first be attempted to be resolved through mutual negotiation within 15 days of written notice. If unresolved, disputes shall be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed by mutual agreement. The seat of arbitration shall be Chennai, Tamil Nadu. The courts of Chennai shall have exclusive jurisdiction for any matters that cannot be resolved through arbitration.

13. Amendments

Bharath Autosolutions reserves the right to modify these Terms at any time. Significant changes will be notified to registered users via email and a prominent notice on the Platform at least 7 days before taking effect. Continued use of the Platform after amendments constitutes acceptance of the revised Terms.

14. Contact Us

For questions, grievances, or clarifications regarding these Terms, please contact our Grievance Officer:

Company: Bharath Autosolutions Private Limited
Address: No. 12, Anna Salai, Nandanam, Chennai – 600035, Tamil Nadu, India
Phone: +91 99458 34143 (Mon–Sat, 9AM–6PM IST)
Email: legal@bharathautolink.com
WhatsApp: +91 99458 34143

We aim to acknowledge all grievances within 24 hours and resolve them within 7 business days.

Bharath Autosolutions is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data.

1. Introduction

This Privacy Policy ("Policy") describes how Bharath Autosolutions Private Limited ("we," "us," or "our"), a vehicle auction marketplace headquartered at No. 12, Anna Salai, Nandanam, Chennai – 600035, Tamil Nadu, India, collects, uses, stores, and protects personal information of users ("you") of our Platform — including our website, mobile application, and related services.

This Policy is published in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We encourage you to read it carefully.

2. Data We Collect

2.1 Information You Provide

Registration Data: Full name, mobile number, email address, date of birth, gender.
KYC Documents: Aadhaar card number, PAN card number, driving licence, passport (if applicable), selfie photograph.
Financial Information: Bank account details (for EMD refunds), UPI ID, payment method information (processed securely via third-party payment gateways; we do not store card numbers).
Vehicle Preferences: Search history, wishlist, auction participation history, bids placed.
Communications: Messages sent to our support team, feedback forms, reviews.

2.2 Data Collected Automatically

Device type, operating system, browser type, and IP address.
Pages visited, time spent, and click patterns on our Platform.
Location data (city-level, only if permission granted) to show nearby auctions.
Cookies and similar tracking technologies (see Section 8).

3. How We Use Your Data

We use the personal information we collect to:

Verify your identity and complete KYC as required by law.
Process bids, auction wins, payments, and EMD refunds.
Facilitate RTO ownership transfer documentation.
Send auction notifications, outbid alerts, and winner confirmations via SMS, email, and WhatsApp.
Provide customer support and resolve grievances.
Improve our Platform, personalise your experience, and conduct analytics.
Send marketing communications (only with your consent; you can opt out at any time).
Comply with legal obligations, court orders, or regulatory requirements.
Detect, prevent, and investigate fraud, security breaches, or violations of our Terms.

We do not sell your personal data to third parties. We may share your information with:

Government Authorities: RTO (for vehicle transfer), Income Tax Department, GST authorities, as required by law.
Payment Processors: Authorised payment gateway providers to process transactions securely.
Vehicle Sellers/Dealers: Only the information necessary to complete a transaction (name and contact details of the winning bidder are shared with the vehicle seller).
Service Providers: SMS, email, and cloud service vendors operating under strict data processing agreements.
Law Enforcement: If required by a valid legal process, court order, or to protect the rights and safety of our users or the public.

We require all third-party service providers to maintain appropriate security measures and to use your data only for the specific purpose for which it was shared.

5. Data Security

We implement industry-standard technical and organisational security measures to protect your data, including:

256-bit SSL/TLS encryption for all data transmitted to and from our Platform.
AES-256 encryption at rest for sensitive data including KYC documents.
Role-based access controls — only authorised personnel can access personal data.
Regular security audits, penetration testing, and vulnerability assessments.
ISO 27001-aligned information security practices.

Despite these measures, no system is entirely immune to breaches. In the event of a data breach affecting your rights, we will notify you and the relevant regulatory authorities within 72 hours as required by applicable law.

6. Data Retention

We retain your personal data for as long as:

Your account is active on our Platform.
Required to provide services and fulfil transactions.
Required by law — KYC and financial transaction records are retained for a minimum of 7 years per RBI and income tax regulations.
Needed to resolve disputes and enforce our agreements.

Upon account deletion, we will delete or anonymise your personal data within 30 days, except for records we are legally obligated to retain.

7. Your Rights

As a user of our Platform, you have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your account and personal data (subject to legal retention requirements).
Portability: Request your data in a commonly used, machine-readable format.
Objection: Object to processing of your data for direct marketing at any time.
Withdraw Consent: Withdraw any previously given consent for optional data processing.

To exercise any of these rights, email us at privacy@bharathautolink.com or call +91 99458 34143. We will respond within 30 days.

8. Cookies & Tracking

We use cookies and similar technologies to enhance your experience. Types of cookies we use:

Essential Cookies: Required for login sessions, security, and core functionality. Cannot be disabled.
Analytics Cookies: Help us understand how users interact with our Platform (e.g., Google Analytics). You may opt out via browser settings.
Preference Cookies: Remember your language, region, and display settings.
Marketing Cookies: Used to show relevant ads on third-party platforms (only with your consent).

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect Platform functionality.

9. Children's Privacy

Our Platform is strictly for users aged 18 and above. We do not knowingly collect personal information from children under 18. If we become aware that a minor has provided us with personal data without parental consent, we will delete that information immediately. If you believe a minor has registered on our Platform, please contact us at privacy@bharathautolink.com.

10. Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Material changes will be notified to you via email and a prominent notice on our Platform at least 7 days before taking effect. We encourage you to review this Policy periodically. The "Last Updated" date at the top of this page indicates when the Policy was last revised.

11. Contact Our Privacy Team

For any privacy-related queries, concerns, or to exercise your data rights, contact our Data Protection Officer:

Company: Bharath Autosolutions Private Limited
Address: No. 12, Anna Salai, Nandanam, Chennai – 600035, Tamil Nadu, India
Privacy Email: privacy@bharathautolink.com
Phone: +91 99458 34143 (Mon–Sat, 9AM–6PM IST)

All participants in Bharath Autosolutions auctions must comply with these Auction Rules. Violation of any rule may result in immediate disqualification and account suspension.

1. General Rules

All auctions are conducted on a "highest bid wins" basis, subject to a reserve price where applicable.
Auction schedules are published at least 48 hours in advance on the Platform.
Bharath Autosolutions acts as an independent auctioneer and is not a party to the sale contract between buyer and seller.
All listed vehicles have been sourced from verified sellers and have undergone the 120-point inspection.
Auction results are publicly displayed within 30 minutes of auction close.

2. Participation Requirements

Full KYC must be completed and approved before bidding is permitted.
For auctions requiring EMD, the deposit must be paid before the auction start time.
Each bidder may place bids in multiple concurrent auctions, subject to their available EMD and credit limits.
Corporate entities must register with their GST number, CIN, and an authorised signatory.

3. Bidding Rules

The minimum starting bid (reserve price) is set by the seller and displayed on the listing.
Minimum bid increments are displayed on the auction page and vary by vehicle category.
Auto-bid (proxy bidding) is available and runs automatically up to your set maximum.
Bids placed in the last 3 minutes of an auction extend the auction by 3 minutes ("anti-sniping" rule) to ensure fairness.
All bids are time-stamped. In the event of identical bids, the earlier bid takes precedence.
Bids cannot be retracted once placed, except under exceptional circumstances approved by our auctioneer.

Anti-Sniping Rule: If a bid is placed within the last 3 minutes of any auction, the auction timer resets to 3 minutes. This continues until no new bids are received in the final 3-minute window.

4. Winning & Payment

The highest bidder at auction close (or the highest bid above reserve price) wins the auction.
Winners are notified via SMS, email, and in-app notification within 15 minutes of auction close.
Full payment including platform fee and applicable taxes must be completed within 48 hours of winner notification.
Failure to pay within 48 hours results in forfeiture of EMD, cancellation of the win, and account suspension.
The vehicle remains the property of the seller until full payment is received and transfer is complete.

5. Pre-Bid Inspection Policy

Detailed inspection reports are available to all registered bidders at least 24 hours before the auction.
Bidders are encouraged to conduct a personal inspection at our Chennai auction yard during business hours (Mon–Sat, 9AM–5PM).
Personal inspections must be booked at least 24 hours in advance by calling +91 99458 34143.
Third-party mechanics may accompany bidders for inspection, subject to yard safety regulations.
All sales are final. No returns or exchanges are accepted after ownership transfer.

6. Ownership Transfer Process

Upon full payment, our documentation team contacts you within 24 hours.
Required buyer documents: Aadhaar, PAN, driving licence, and two passport-size photos.
Form 29 and Form 30 (RC transfer forms) are executed at our Chennai office or via authorised courier service.
RTO transfer is completed within 72 hours of document submission at the buyer's RTO office.
Vehicle delivery or pickup is arranged within 5 business days of transfer completion.

7. Dispute Resolution

For auction-related disputes:

Raise a dispute within 24 hours of the auction result via our support portal or at support@bharathautolink.com.
Our auctioneer will review CCTV/system logs and platform data and issue a decision within 3 business days.
The auctioneer's decision is final for disputes related to bidding process, technical errors, and auction outcomes.
Vehicle condition disputes (beyond inspection report findings) are handled under the Terms and Conditions Section 9.
Unresolved disputes escalate to the arbitration process outlined in our Terms & Conditions, Section 12.

Bharath Autosolutions is committed to fair and transparent auctions. Any suspicion of bid manipulation, shill bidding, or collusion should be reported immediately to our team. We investigate all reports thoroughly.